During the corona virus pandemic, online shopping trends have increased, this is due to the implementation of social distancing, work from home and study from home by the government, to reduce the impact of the spread of the corona virus.
With the case of the uproar of data leakage of Tokedia users, knowledge is needed to safely shop at online shopping sites. Here are some safe shopping tips through online shopping sites
When making a purchase at an online shopping site, select a trusted online shopping site. Trusted online shopping sites are usually already equipped with guaranteed safety methods.
Do a comparative survey between sellers to get the best price. Check total price. The total price includes the price of the item, the cost of the package, and the cost of shipping.
Before buying online, we must know what our needs are. Buy as needed, not as desired. Decide if you really need the item to be purchased. If you follow the wishes, many items will be purchased, even though the budget is not necessarily adequate. Do not look for items too often on online shopping sites so you are not tempted to buy items that are not needed.
Make sure the gadget you are using is safe. Many crimes that occur in cyberspace where online transactions occur. Install antivirus, anti-spyware, or firewall so that the gadget is protected from cyber crime which can be very detrimental.
Check website security by looking for web info which are safe and which are not safe. Do not immediately be interested in an online shop that has a lot of followers but the amount is not comparable with testimonials.
Make sure the testimonials provided are their own, not the testimonials of other stores. Because there are several e-commerce and online stores that make fake testimonials and reviews or the results of engineering on social media and their forums.
Choose the seller with the best reputation. Although it has surfed on trusted online shopping sites, it's good to choose a trusted seller. At present, most online shopping sites already use a reputation system for their sellers, so make sure you buy from a reputable seller.
Look at trusted sellers who display photos of goods clearly and not stolen photos to prevent fraud. Also see testimonials or reviews and ratings (usually with a star logo) from consumers. Feature of a trusted shopping site is recommended by many people and positive consumer reviews.
Thoroughly read product descriptions. Online shopping certainly makes consumers unable to see directly the physical condition of the goods being targeted. Read the description about the quality, quantity, material, color, size and others. If you don't read carefully, you will be disappointed because you bought the wrong item.
Pay attention to the terms and conditions that apply. Each online shopping site has terms and conditions in providing its services.
There must be no point that states that the manager of the website may provide consumer personal data to other parties. Make sure you have read and understood it before making a transaction. These sites will provide maximum services if you come to understand the rules that apply. Pay attention to standards, label information / instructions for use, after-sales service, business actor identity, contact customer complaint services, including policies on personal data and so on.
Don't forget, also read the return policy. Because the goods purchased cannot be seen physically, there must be a guarantee if the goods received are found to be defective.
Use a joint account especially for the marketplace. With this system the payment will not go directly to the seller, but to the marketplace account. The aim is to avoid fraud. If the goods have not arrived at the buyer as described, the seller will not receive payment. The new seller can get the money, when the buyer has confirmed the success of the transaction. If the seller is naughty, then the money will return to the buyer.
Be careful when choosing and using payment systems (cash on delivery, transfers, credit cards, e-money).
The most common type of fraud when shopping online is social engineering. The perpetrators contacted the victim by claiming to be an employee of an online shopping site, inviting buyers off-site transactions or requesting confidential data such as PIN passwords and OTP codes.
Avoid buying from abroad because in addition to safety factors, it will be difficult to complain if you are not satisfied with the goods purchased. Prioritizing buying local products with national standard. By buying local products in this era of digital economy that is so open, we as consumers at least make some positive contributions to our own country. Buying domestic products can help MSMEs.
This is to prevent misuse of credit card information by others, for example to shop without our knowledge. If a question arises whether you want credit card information to be "remembered" or saved automatically to make future purchases easier, be sure to click "no". Also, don't forget to log out of the site after making a transaction to prevent misuse by irresponsible people.
After shopping online, do not forget to save proof of the transaction, at any time there are complaints on the goods purchased. If necessary, also save all detailed information related to the transaction of goods that have been purchased, including product descriptions and prices, or ATM receipt proof of transfer to payment.
After receiving and using the item purchased, don't forget to fill in the comments / review column as feedback for the seller and reference for other consumers.
Perform the protocol for accepting online shopping when the goods arrive namely: (a). receive packages without contact with the sender of the package; (b) open the package outside the home; (c) dispose of the package wrap in a safe trash; (d) spray non-food items with disinfectant liquid and (e) wash hands immediately.
If there are problems in goods and services transactions, consumers can make complaints directly to business actors. Some sellers already have a special section that handles consumer complaints, some of which even provide guarantees for the response time of a consumer complaint.
Complaints to sellers are important for consumers to do first, because in many cases disputes that arise between consumers and sellers originate from poor communication between consumers and sellers, including the lack of consumer understanding of the products consumed.
If it is apparently not responded to by business actors, consumers can complain to the existing consumer protection institutions. Like the Indonesian Consumers Foundation, the Consumer Dispute Resolution Agency, the National Consumer Protection Agency, or the Non-Governmental Consumer Protection Agency. Consumers can also complain to the Ministry of Trade WA number 085311111010 and email: firstname.lastname@example.org, website: siswaspk.kemendag.go.id.
the article "Tips for Safe Online Shopping During the Corona Pandemic", was adapted from detik.com