Job Description

Senior Business Systems Analyst - CRM applications

RESPONSIBILITIES:
This position supports the CIT requirements process for developed or purchased IT systems to meet functional area business needs in the Marketing functional domain. The Business Systems Analyst (BSA) is responsible for supporting the successful implementation of technical solutions by providing business process analysis design, strategic vision, best practice research, detailed requirements definition alignment, user-centric functional design, vendor evaluations, systems assessments, and user acceptance facilitation.  The senior BSA is expected to actively support the development of the BSA team by mentoring others, monitoring deliverables for quality, and implementing Software Development Lifecycle (SDLC) process improvements while providing continuity through adherence to CIT's Project Lifecycle Process (PLC).

DUTIES:
* Plan early stage project efforts; specifically, requirements gathering methods based on user community work style, requirements assessment and scoping, and project initiation and funding
* Collaborate with Project Managers, Architects, Engineers, Developers, and Designers on scope, solutions, constraints, and risks
* Analyze document current and future business process models
* Analyze document task models that accurately represent a cross-section of a particular end-user community
* Plan and facilitate workshops and end-user working sessions intended to surface requirements and validate designs
* Analyze document high-level requirements (scope)
* Analyze document detailed functional requirements and business rules (use cases)
* Analyze document data requirements (from business needs perspective)

REQUIREMENTS:
* 6+ years business systems analysis and support experience with various types of Software Development Life Cycle methodologies
* 3+ years experience in Biotechnology or Pharma Marketing functions
* Strong written and verbal communication skills
* Strong presentation and meeting facilitation skills
* Demonstrated focus on customer service, team development and on-time delivery
* Strong analytical and problem solving skills
* Must be able independently handle complex problems, write specifications and create and execute complex deployment plans
* Ability to rapidly understand business requirements and communicate business expectations to cross-functional technology development teams.
* Demonstrated ability to quickly learn the business in unfamiliar areas
* Demonstrated leadership skills and ability to directly mentor others

MUST HAVES:
* 3+ years experience in Biotechnology or Pharma Marketing functions
* 6+ years experience in Business Systems Analysis in an enterprise IT environment
* Demonstrated experience collaborating effectively across multiple customer and IT functions
* Super-strong communications skills
* Large project implementation experience in a matrixed IT organization


EDUCATION:
* Bachelors Degree in CS, MIS, Life Sciences or Business


DIVISION:  Corporate Information Tech
REQUISITION NUMBER:  08-1000022984