Job Description

Senior Programmer Analyst (CRM applications)

RESPONSIBILITIES:
This position focuses on the continuing evolution, implementation, and support of existing and new vendor-based systems to support critical business processes. The Sr. Programmer Analyst is responsible for supporting the successful implementation of technical solutions by providing technical design, strategic vision, best practices research, technical requirements definition alignment, vendor evaluations, systems assessments, and operational administration and support. This position is expected to have up-to-date knowledge of enterprise IT strategic direction and be able to influence IT system decisions that are cost-effective, supportable and scalable in Genentech's computing environment.


DUTIES:
* Accountable for managing the completion of all technical project deliverables, which includes configuration, development, infrastructure, security, and data migration
* Work closely and professionally with business users and project team members to ensure alignment to corporate goals and direction
* Support the business teams to define requirements and assess technical feasibility
* Provides direction on technical standards and guidelines
* Serves as the focal point for coordinating project architecture requirements with vendor services and for technical issues
* Follow Corporate IT processes for project execution
* Follow development standards and best practices as established by CIT Architecture guidelines
* Conduct formal design and code reviews
* Ensures timely acquisition of technical resources - people and technology

REQUIREMENTS:
* 8 years application development and support experience with various types of Software Development Life Cycle methodologies
* Strong written and verbal communication skills; ability to produce clearly written, well-organized documentation
* Solid presentation and meeting facilitation skills
* Demonstrated focus on customer service, team development and on-time delivery
* Demonstrated ability to manage to a work plan milestone dates
* Ability to assemble, analyze and evaluate data and to be able to make appropriate and well-reasoned recommendations and decisions to the Business stakeholders and the Project team
* Strong experience with J2EE technology (JSP, XML, Eclipse)
* Strong experience with primary technologies: Salesforce.com, SOAP, WebServices
* Basic understanding of Software as a Service model
* Demonstrated leadership skills and ability to directly mentor others

PREFERED:
* Experience with call support center applications in the health care field; specifically, patient claims reimbursement
* Experience with ancillary technologies a plus: Aprimo, SAP, Vignette, BusinessObjects, Webmethods, Informatica
* Knowledge of Microsoft and Apple operating systems
* Experience in deployment of SOX and GMP compliant applications
* Pharmaceutical or biotech industry experience

EDUCATION:
* BS or BA in CS, MIS, life sciences or business

DIVISION:  Corporate Information Tech
REQUISITION NUMBER:  08-1000023002