Job Description

Techklix.com

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE
Position Description
Our client is seeking an experienced technical support representative. This position is a great opportunity for someone with good customer service who is looking to break into the IT field.
Responsibilities include: communicating with our client’s users/subscribers, technicians and company representatives to provide assistance and resolve inquiries or problems with regards to online service. They will also have to identify, support, and resolve customer service and technical related issues.

To be qualified for this position one should have strong verbal and written communication skills and be highly familiar with troubleshooting Internet based services. This individual should have the drive to work in a fast paced environment and must be willing to work flexible hours which include late nights and weekends. They have to be incredibly reliable.

This position is based on a 90 day fit to performance. They will be evaluated on attendance, performance and dedication.
Essential Job Functions:
• Technical Support: Monitor and respond to emails and phone calls for first level technical support issues. Prioritize and respond to inquiries while maintaining customer satisfaction in accordance with current service measurements. Follow-up with customers on a timely basis to reach issue resolution.
• Troubleshoot website problems: work to resolve customer issues. Assist customers in installing and setting up our client’s accounts. Investigate issues and work with customer to restore functionality when service is interrupted.
• Logging/resolving issues submitted through emails: Escalate irresolvable issues to senior co-workers and management. Ensure that customer account and email submissions are accurate and up-to-date.
• Maintain knowledge of website updates and new products: Educate and inform customers and colleagues.
• Special projects and other tasks may be assigned.
Basic Knowledge Requirements/Qualifications:
• 2-5 years previous technical support/customer service experience preferred.
• Strong learning skills in technology environment. Proficiency with computers, MS Office applications.
• Excellent communication skills for communicating effectively with professional clientele
• Strong aptitude for problem solving and follow-through on issues.
• Flexibility and teamwork are critical. Employee must adapt well in a growing, dynamic company.
• Work schedule includes weekends and late nights. Must thrive in a start-up environment.
• A background check will be provided.


ABOUT Our Client:
Our client is the leading Internet broadcasting platform that allows anyone with a camera, computer and Internet connection to broadcast live to a global audience. Integrated with a host of interactive tools, including chat rooms, co-host features and ranking tools, the client’s live broadcasting platform delivers real-time, interactive experiences that are changing the ways people access media on the Web.

The rich, interactive features of our client’s technology provide users with more than just a passive viewing experience.Their technology allows viewers to interact with broadcasters and broadcasters, in return, to interact with their audience live. Our client provides an easy way for everyone from experienced web-broadcasters to first-time users to connect with the people that matter to them.

In just over a year, our client has added 500,000 broadcasters, broadcasts more than 20,000 hours of original programming every day, has more than 10 million unique viewers per month and over 90 million total views of our client’s live broadcasts to date.


For immediate consideration, please contact us at:

rpang@techklix.com or use the Apply Now button.