Job Description

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE

Job Information.
Title: CSR
Location: CA - Mountain View
Status: Full-time
Job Category: Customer Service
Relevant Work Experience: 2-5 years

Position Description
Our client is seeking an experienced technical support representative. This position is a great opportunity for someone with strong customer service skills who is looking to break into the field of live Internet broadcasting. The ideal candidate will have strong verbal and written communication skills and be highly familiar with troubleshooting Internet based services. This individual should have the drive to work in a fast paced environment and must be willing to work flexible hours which include late nights and weekends. The candidate must be incredibly reliable.

This position is based on a 90 day fit to performance. Individual will be evaluated on attendance, performance and dedication.

Responsibilities
• Overall Customer Support: Working with our client’s customers, technicians and company representatives to provide assistance and identify, support, and resolve technical issues.
• Technical Support: Monitor and respond to emails and phone calls for first level technical support issues. Prioritize and respond to inquiries while maintaining customer satisfaction in accordance with current service measurements. Follow-up with customers on a timely basis to reach issue resolution.
• Troubleshoot Website Problems: work to resolve customer issues. Assist customers in installing and setting up our client’s accounts. Investigate issues and work with customer to restore functionality when service is interrupted.
• Logging/Resolving Issues: Escalate issues as necessary to senior co-workers and management. Ensure that customer account and email submissions are accurate and up-to-date.
• Maintain knowledge of website updates and new products: Educate and inform customers and colleagues.
• Special projects and other tasks may be assigned.

Basic Knowledge Requirements/Qualifications:
• 2-5 years previous technical support/customer service experience required
• Strong desire to learn new technologies
• Excellent verbal and written communication skills
• Strong aptitude for problem solving and follow-through on issues.
• Flexibility and teamwork are critical. Employee must adapt quickly in a growing, dynamic company.
• Work schedule includes weekends and late nights. Must thrive in a start-up environment.

Application Process:
• Submit a cover letter and resume to rpang@techklix.com or use the Apply Now button.